Personal data we process
We process your personal data because you use our services and/or provide this information to us directly. Below is an overview of the personal data we process:
– First and last name
– Address details
– Phone number
– Email address
– Other personal data you actively provide, for example by creating a profile on this website, or through correspondence and phone contact
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors under the age of 16, unless they have consent from a parent or guardian. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities, to help prevent us from collecting data about children without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us and we will remove this information.
Why and on what legal basis we process personal data
We process your personal data for the following purposes:
– To call or email you if this is necessary to deliver our services
– To inform you of changes to our services and products
Automated decision-making
We do not make decisions based on automated processing that could have significant consequences for individuals. This refers to decisions made by computer programmes or systems without any human involvement (for example, an employee).
How long we retain personal data
We do not retain your personal data for longer than strictly necessary to achieve the purposes for which it was collected. We apply the following retention periods for the following categories of personal data:
– First and last name: no longer than 5 years, unless required by law or necessary to perform the agreement;
– Address details: no longer than 5 years, unless required by law or necessary to perform the agreement;
– Phone number: no longer than 5 years, unless required by law or necessary to perform the agreement;
– Email address: no longer than 5 years, unless required by law or necessary to perform the agreement;
– Other personal data you actively provide, for example by creating a profile on this website, or through correspondence and phone contact: no longer than 5 years, unless required by law or necessary to perform the agreement;
– Bank account number: no longer than 5 years, unless required by law or necessary to perform the agreement;
Sharing personal data with third parties
We do not sell your data to third parties and will only share it if this is necessary to perform our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf, to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.
Cookies and similar technologies we use
We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical function. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to help optimise it. We also place cookies that track your browsing behaviour so that we can offer tailored content and adverts. When you first visited our website, we already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete any information previously stored via your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Accessing, updating or deleting your data
You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent for data processing or to object to our processing of your personal data, and you have the right to data portability. This means you can ask us to send the personal data we hold about you, in a computer file, to you or to another organisation named by you. You can send us a request for access, correction, deletion or portability of your personal data, or a request to withdraw your consent or object to the processing of your personal data. To confirm that the request for access has been made by you, please include a copy of your ID with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, and in any case within four weeks. We would also like to point out that you have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe your data is not properly secured, or there are signs of misuse, please contact us.
